Welcome to the FAQ of Natural Probio. This FAQ answers the questions we receive most about live kefir grains, kombucha SCOBYs, shipping and fermentation. Use the sections below or search the FAQ for your topic.
We process orders within 24 hours. If you wish to modify or cancel your order, please contact us as soon as possible by email at naturalprobio@gmail.com or by WhatsApp at 0033 659955796.
What are the delivery times?
Delivery times vary depending on your location, track your order by logging into your account on our website.
Metropolitan France : 2 to 5 working days Europe : 4 to 7 working days
What is your return policy?
We offer a money-back guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of receipt by email at naturalprobio@gmail.com or by WhatsApp at 0033 659955796.
Are I responsible for return shipping costs?
We cover the return shipping costs, you have nothing to pay.
Are the ferments guaranteed?
Yes, our beans are of superior quality and we are confident in their indefinite shelf life. Therefore, we are willing to replace them within reason if they become inactive despite being stored in optimal and hygienic conditions.
Is milk kefir suitable for people with lactose intolerance?
Yes, milk kefir is easily digested by people with lactose intolerance, as it is mostly broken down during fermentation.
Can I use plant-based milk?
No, plant-based milk does not encourage optimal fermentation due to low sugar levels.
Does kefir contain alcohol?
Yes, in very small amounts (usually less than 0.5%), resulting from natural fermentation. It’s comparable to fermented fruit juice. Due to such a low content, it’s classified as a non-alcoholic beverage and has no intoxicating effect on the body. That said, it’s best to consult a healthcare professional for pregnant and breastfeeding women.
Can you use water kefir grains to make milk kefir?
No, water kefir and milk kefir grains are separate cultures. Water kefir grains thrive on the sugar in the water, while milk kefir grains thrive on lactose. Switching them may alter or damage the culture.
How much should I drink per day?
It is recommended to start with one glass per day and gradually increase according to your tolerance, up to a maximum of 500 ml per day.
Can I give water kefir to children?
Yes, but from the age of 3. Always start with small amounts.
What should I do if my kefir doesn’t turn out well?
Make sure you follow the activation process before you start drinking kefir. Then, follow our recipes carefully. However, if you are still having trouble, contact us at naturalprobio@gmail.com or WhatsApp at 0033 659955796.
Kefir exists in two forms:
The three cultures are not interchangeable, and their effects, tastes and properties vary.
—–> Here is the complete guide to kombucha
Does kombucha contain alcohol?
Yes, in very small amounts (usually less than 0.5%), resulting from natural fermentation. It’s comparable to fermented fruit juice. Due to such a low content, it’s classified as a non-alcoholic beverage and has no intoxicating effect on the body. That said, it’s best to consult a healthcare professional for pregnant and breastfeeding women.
How much should I drink per day?
It is recommended to start with one glass per day and gradually increase according to your tolerance, up to a maximum of 500 ml per day.
Can I give kombucha to children?
Yes, but from the age of 4. Always start with small amounts.
What should I do if my kombucha doesn’t turn out well?
Make sure you follow our recipe carefully, but if you don’t succeed, contact us at naturalprobio@gmail.com or on WhatsApp at 0033 659955796.
—-> Here is the complete guide on preparing kombucha
What is its probiotic content?
Kombucha contains up to 10 different strains of probiotics
This FAQ gathers everything our customers ask about cultures, shipping and fermentation. If your question is not in the FAQ, write to hello@natural-probio.com and we reply within 24 working hours.
To dig deeper into fermentation, the Wikipedia page on fermentation is a good start, and our kefir and kombucha shop has everything to begin. This FAQ is updated every month with real questions from email and chat.
How long does shipping take? Orders leave our workshop within 24 working hours and reach most of Europe in 2 to 4 days. You receive a tracking email as soon as your parcel is on its way.
How do the cultures travel? Each culture ships in an airtight container with its nutrient medium: kefir grains travel hydrated and the SCOBY in its starter tea. They easily handle up to two weeks in transit, far longer than a normal delivery.
What should I do on arrival? Follow the included guide: a gentle rinse, a first activation batch, and within 24 to 72 hours your ferment runs at full strength. This FAQ and our email hello@natural-probio.com are always there if you need help.
Is there a guarantee? Yes: if your culture arrives damaged or does not start despite following the guide, we replace it for free. It is the promise we repeat throughout this FAQ because we honour it every day.
